Return Policy

IF FOR ANY REASON YOU ARE UNSATISFIED WITH AN ITEM PURCHASED FROM SCOFFSHOCKEY.CA, YOU CAN

RETURN IT OR EXCHANGE IT WITH US.  WE UNDERSTAND THAT IT CAN BE CHALLENGING TO UNDERSTAND

HOW A PIECE OF EQUIPMENT WILL FIT WHEN LOOKING AT IT ON A COMPUTER SCREEN.​  ITEMS IN NEW AND 

UNUSED CONDITION CAN BE RETURNED WITHIN 60 DAYS OF PURCHASE FOR A FULL REFUND.  BEFORE

PROCEEDING WITH A RETURN REQUEST, WE ASK THAT YOU READ OUR RETURN POLICY BELOW.

EXEMPTIONS & LIMITATIONS

​THE FOLLOWING ITEMS ARE NOT RETURNABLE

  • ​​JOCKS & UNDERGARMENTS-HYGIENIC REASONS
  • MOUTH GUARDS-HYGIENIC REASONS
  • WATER BOTTLES-HYGIENIC REASONS
  • CUSTOMIZED PRODUCTS-INCLUDES JERSEYS
  • SPECIAL ORDERS, CUSTOM ORDERS & TEAM ORDERS
  • USED PRODUCTS- WE WILL USE OUR DISCRETION TO DETERMINE IF AN ITEM HAS BEEN USED
  • ANY USED/DEMO PRODUCT THAT HAS BEEN MARKED AS USED PRODUCT AT TIME OF SALE
  • ​CLEARANCE ITEMS WILL NOT BE ELIGIBLE FOR RETURN OR REFUND

RETURN PROCEDURE

​ALL PRODUCTS BEING RETURNED OR SENT BACK MUST BE IN NEW CONDITION, WHICH WILL BE DETERMINED

UNDER OUR DISCRETION. ALL PRODUCTS MUST BE RETURNED WITH ALL APPLICABLE PACKAGING, TAGS, 

MANUFACTURER PAPERWORK AND WARRANTY CARDS OR INFORMATION.  ALL ITEMS MUST HAVE PROOF OF

PURCHASE, AND BE RETURNED WITHIN 60 DAYS. ITEMS RETURNED WITHOUT THE ABOVE ITEMS OR HAVE 

BEEN DEEMED TO HAVE BEEN USED WILL NOT BE ELIGIBLE FOR A REFUND.

  • ​TO OBTAIN A RETURN AUTHORIZATION NUMBER (RA#)- PLEASE CONTACT US AT mailto:info@scoffshockey.ca OR AT 604-298-5630
  • SHIP THE ITEMS BACK TO US- PLEASE RE-PACKAGE YOUR ITEMS WITH CARE AND WITH ALL APPLICABLE MANUFACTURERS PACKAGING, TAGS, AND PROOF OF PURCHASE.
  • PLEASE CLEARLY MARK THE RA# YOU HAVE BEEN GIVEN ON THE OUTSIDE OF THE BOX. ALSO MARK BOX WITH " GOODS PURCHASED IN CANADA THAT ARE BEING RETURNED"
  • SHIP PACKAGE TO OUR RETURN SHIPPING ADDRESS BELOW
  • SCOFF'S WILL NOT CHARGE A RESTOCKING FEE ON ANY RETURNABLE ITEMS
  • ONCE WE HAVE RECEIVED YOUR RETURN OR EXCHANGE ITEM, IT MAY TAKE UP TO TWO WEEKS FOR PROCESSING

SHIPPING FEES

​SCOFF'S HOCKEY SHOP DOES NOT COVER ANY RETURN SHIPPING FEES, EVEN ON DEFECTIVE MERCHANDISE.

WE ARE NOT RESPONSIBLE FOR DEFECTIVE PRODUCTS AS WE DO NOT MANUFACTURE THE PRODUCTS 

WE SELL. TO SEE IF YOU DEFECTIVE PRODUCT IS COVERED UNDER WARRANTY PLEASE SEE OUR 

WARRANTY PAGE. IF YOU ARE EXCHANGING AN ITEM YOU WILL BE REQUIRED TO PAY THE SHIPPING COST 

OF THE NEW ITEM.

RETURN SHIPPING ADRESS

​ALL RETURNS ARE TO BE SENT TO:

SCOFF'S HOCKEY SHOP

ATTN:RETURNS

3738 PARKER STREET

BURNABY, B.C., V5C 3B1

TO OUR LOCAL BRICK&MORTAR CUSTOMERS

SCOFF'S RETURN & EXCHANGE POLICY ALSO APPLIES TO YOU, BUT WITHOUT THE HASTLE OF SHIPPING AND

ASSOCIATED FEES. JUST COME IN TO OUR RETAIL STORE WITH YOUR PURCHASE AND ALL NECESSARY

PACKAGING, TAGS WITH YOUR ORIGINAL RECEIPT.​

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