Warranty Information

SCOFF'S HOCKEY SHOP STRIVES TO OFFER YOU THE BEST CUSTOMER SERVICE POSSIBLE. DUE TO 

THE PHYSICAL NATURE OF THE SPORT,  OCCASIONALLY EQUIPMENT CAN BE OUTLASTED BY THE PLAYER.

FORTUNATELY, MOST ​OF THE EQUIPMENT WE SELL HAS LIMITED MANUFACTURERS WARRANTY.  IN THE 

EVENT THAT YOU HAVE A PROBLEM WITH ANY EQUIPMENT PURCHASED FROM SCOFF'S WITHIN THE 

MANUFACTURERS WARRANTY PERIOD, WE WILL DO OUR BEST TO HELP YOU RESOLVE THE  ISSUE.

PLEASE CONTACT US IF WE CAN HELP YOU WITH WITH A WARRANTY ISSUE

mailto:SCOFFHKY@TELUS.NET

PHONE-604-298-5630​


WARRANTY GUIDELINES

  • ​​​ALL WARRANTIES MUST BE ACCOMPANIED WITH ORIGINAL SALES RECEIPT
  • COMPOSITE STICK WARRANTIES REQUIRE ALL PIECES OF THE BROKEN STICK, AS WELL AS BOTH COPIES OF THE SERIAL NUMBER
  • ALL WARRANTIES MUST BE WITHIN THE MANUFACTURERS WARRANTY PERIOD (SEE BELOW)
  • EQUIPMENT THAT HAS BEEN CUT BY A SKATE BLADE WILL NOT BE DEEMED DEFECTIVE, AND WILL NOT BE ELIGIBLE FOR WARRANTY
  • COMPOSITE HOCKEY STICKS ARE COVERED FOR A ONE-TIME WARRANTY REPLACEMENT. THE WARRANTY REPLACEMENT STICK WILL NOT BE ELIGIBLE TO REPLACED UNDER WARRANTY A SECOND TIME
  • COMPOSITE HOCKEY STICKS CAN BE DAMAGED FROM OTHER HOCKEY STICKS AND SKATES. COSMETIC DAMAGE IS NOT DEEMED TO BE BROKEN AND IS NOT ELIGIBLE FOR WARRANTY COVERAGE.
  • ALL WARRANTIES ARE SUBJECT TO MANUFACTURER DISCRETION AND THEIR DECISION WILL BE FINAL

BAUER WARRANTY TIMETABLE

​BAUER CONTACT INFORMATION

http://www.bauer.com/warranties

CANADA: mailto:warranty.canada@bauer.com or 1-888-509-6875

USA: mailto:warranty.us@bauer.com or 1-888-509-6875

COMPOSITE HOCKEY STICKS30 DAYS​
SKATE BOOTS​​90 DAYS
​TUUK SKATE RUNNERS/STEEL90 DAYS​
TUUK BLADE HOLDERS​1 YEAR
​HELMETS1 YEAR​
​FACIAL PROTECTION90 DAYS​
VISORS​180 DAYS​
​PROTECTIVE EQUIPMENT90 DAYS​
​JOCK SHORTS & PANTS30 DAYS​
HOCKEY ​BAGS90 DAYS​
​WOOD STICKS & BLADES​N/A

CCM WARRANTY TIMETABLE

​CCM CONTACT INFORMATION

http://ccmhockey.com/en/warranty

CANADA & USA: mailto:warrantyccm@ccmhockey.com or 1-800-644-1677


​COMPOSITE HOCKEY STICKS​30 DAYS
​SKATE BOOTS30 DAYS​
​SKATE RUNNERS/STEEL​1 YEAR
​SKATE BLADE HOLDERS​1 YEAR
​PROTECTIVE EQUIPMENT​30 DAYS
HOCKEY BAGS​​30 DAYS
​WOOD STICKS & BLADES​N/A


​COMPOSITE HOCKEY STICKS PURCHASED ONLINE

​THE MOST EFFICIENT AND COST EFFECTIVE METHOD TO PROCESS COMPOSITE HOCKEY 

STICKS FOR WARRANTY REPLACEMENT FOR HOCKEY STICKS PURCHASED ONLINE IS TO 

DEAL WITH THE MANUFACTURER DIRECTLY​.  IT WILL TAKE APPROXIMATELY TWO WEEKS 

TO RECEIVE YOUR REPLACEMENT STICK AND WILL COST APPROXIMATELY $15 IN SHIPPING 

FEES.​ PLEASE REFER TO THE LINKS BELOW FOR DEALER DIRECT STICK WARRANTIES

​BAUER  http://www.bauer.com/warranties​

​CCM  http://ccmhockey.com/en/warranty​ 

​TRUE HOCKEY   https://www.true-hockey.com/warranty-information/


​SHIPPING FEES

​SCOFF'S HOCKEY SHOP DOES NOT COVER RETURN SHIPPING FEES ON ANY EQUIPMENT, 

INCLUDING DEFECTIVE MERCHANDISE COVERED UNDER WARRANTY. SCOFF'S DOES NOT 

MANUFACTURE ANY OF THE PRODUCTS WE CARRY, THEREFORE WE ARE NOT RESPONSIBLE 

FOR DEFECTIVE PRODUCTS OR RETURN SHIPPING COSTS ASSOCIATED WITH DEFECTIVE 

PRODUCTS.


​WE ARE COMMITTED TO OFFERING YOU THE BEST CUSTOMER SERVICE POSSIBLE, AND WILL DO 

ANYTHING WITHIN OUR POWER TO HELP YOU WITH ANY DEFECTIVE PRODUCT. IF YOU HAVE ANY 

QUESTIONS OR WARRANTY CONCERNS PLEASE CONTACT US AND WE WILL DO OUR BEST TO HELP.

​SCOFF'S HOCKEY SHOP




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